SNOWFLAKE
Data Cloud · Enterprise
14 days
earlier deal-risk detection vs. CRM stage change, measured across the 2024 mid-market book.
Snowflake stops a $6.4M renewal from slipping — eleven days before the CRM ever moved.
Challenge. The Snowflake enterprise AE team was losing 6–10 hours per rep per week to manual call note-taking, and deal-risk signals surfaced only after CRM stage changes — too late to defend renewals in committee.
Deployed. Soohie's multi-speaker transcription (92.3% accuracy on Snowflake's jargon-heavy data calls), the deal-risk scorecard built off Snowflake's own MEDDIC stages, and weekly coaching digests piped into the RevOps Slack channel.
Outcome. Median deal-risk detection landed 14 days before the CRM record updated. In Q4 2024 the team flagged and saved a $6.4M enterprise renewal that had already been written down internally.
"Soohie heard the buyer hesitate before we did. That's the metric."
— Director of Revenue Operations, Snowflake
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NOTION
Productivity SaaS · Mid-Market
−41%
compression of new-AE onboarding time, from 124 days to 73 days across the 2024 cohort.
Notion cuts new-rep ramp from 124 days to 73 — without adding headcount.
Challenge. Notion's GTM team was doubling annually, and the RevOps org was spending more time reviewing calls than coaching them. Senior reps recorded their best discovery calls; junior reps learned from transcripts; nobody had time to read either.
Deployed. Soohie's auto-tagged coaching playlists, 11-day risk lead-times on stalled mid-market deals, and a per-rep onboarding dashboard layered on top of Notion's existing Gong-style recorders.
Outcome. New AE ramp dropped from 124 to 73 days. Ramp-cost savings alone — $1.9M annualized — paid for the Soohie deployment in under five weeks.
"The onboarding delta is the single biggest retention lever we pulled in 2024."
— VP of Sales, Notion
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RAMP
Corporate Cards · FinTech
+27%
forecast accuracy on the mid-market book, after replacing three legacy call tools with Soohie.
Ramp lifts forecast accuracy 27 points by listening to the deals that weren't going to close.
Challenge. Ramp had four overlapping tools — a call recorder, a Gong-style CI, a CSAT tagger, and a homegrown speech-to-text pipeline — each with its own taxonomy. The forecast committee was reconciling four sets of risk scores every Monday.
Deployed. Soohie's single $89/seat plan, the fintech vertical topic model tuned to Ramp's payments and underwriting vocabulary, and the CRM-native deal-risk scorecard.
Outcome. Forecast accuracy on the mid-market book moved from 58% to 85%. Soohie consolidated four tools into one; the team killed two renewals in Q4 2024 and reallocated $180K in annual license spend.
"We were paying for four signals on the same call. Soohie is the only one we still need."
— Head of Revenue Operations, Ramp
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TOAST
Vertical SaaS · Restaurants
$4.2M
in net-new 2024 expansion ARR surfaced through Soohie-flagged upsell moments.
Toast finds $4.2M of expansion ARR — the calls already had it.
Challenge. Toast's restaurant-operations terminology (line-backs, voids, comps, payouts) routinely broke consumer transcription. Expansion intent lived inside those calls; nobody could read them at scale.
Deployed. Soohie's vertical-SaaS topic model — one of 17 industry-tuned models — with expansion-intent tagging and a CS-handoff briefing for every multi-location renewal conversation.
Outcome. Expansion moments surfaced in $4.2M of net-new 2024 ARR. CSAT tags moved from 71% to 89%; the support-rep handle time dropped 19% on the multi-location book.
"Vertical fluency is the difference between a transcript and a strategy document."
— SVP of Customer Success, Toast
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ENTERPRISE FINANCIAL DATA
Regulated Data · Fortune 500
53 days
third-party-validated payback period on a $410K Soohie deployment, per Nucleus Research.
A Fortune 500 financial-data vendor moves call intelligence inside its own VPC — and clears payback in 53 days.
Challenge. Procurement required transcription, scoring and playback to live inside the customer's VPC under a HIPAA-aligned control set — none of the legacy CI vendors would agree to the data-residency terms.
Deployed. Soohie's SOC 2 Type II + HIPAA-certified deployment inside the customer's VPC, the fintech vertical topic model, and an immutable audit log pinned to the customer's existing SIEM.
Outcome. 53-day payback, validated independently by Nucleus Research. Eight Fortune 500 customers now run Soohie inside their VPC today.
"Procurement wanted residency. Soohie had already cleared it."
— CIO, Enterprise Financial Data Customer
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